Note: The information in this section does not apply if you have the Medicare plan.
Can my child get their own online account?
Children and dependents
ages 12 and older can create their own online account. To set up an
account, they will need the
following:
- Their first and last name
- Street address
- Date of birth
- Sharp Health Plan member ID#
- A valid email address
Children under age 12 do not need an online account. Their health information can be accessed in the
adult
subscriber’s online account. When your child turns 12, the subscriber’s access to the
child’s information
will expire. Your child may create their own online account at that time.
Why will I lose access to my child’s information when they turn 12 years old?
In most cases in California, minors
aged 12 and older have the right to consent and confidentiality for their own
health care. They may also discuss their health with their provider in private, without a parent or guardian
present.
How do I access my child’s online account?
Children under age 12: Their health information can be accessed in the adult subscriber’s
online
account. The subscriber is the main person listed on your plan policy.
If you are not the subscriber for your child’s plan policy, you may complete a Request
access to a child's account form to ask for access to your child’s health information.
You’ll need to verify
that you are the child’s parent or legal guardian. Our Customer Care team will review your request and get
back to
you within three business days.
Children and dependents ages 12 and older: They have to give you legal permission to access their
health information.
To share access with you, your child or dependent must:
- Be age 12 or older
- Have their own Sharp Health Plan online account
What you, as the parent or guardian, need to do:
- Give your email address to your child or dependent
- Send them the instructions below
Instructions for your child or dependent
- Log in to your Sharp Health Plan online account.
- From the account menu (the upper right corner), select Manage access.
- Choose ➕ Invite someone.
- Enter your parent or guardian’s name and email address.
- Review the terms and conditions.
- Choose Agree to send your parent or guardian an email invitation.
Can my teen share their online account with me?
Yes. Your teen has to log in to their Sharp Health Plan online account to share access with you.
As the parent or guardian, you will need to:
- Give them your email address
- Send them the instructions below
Instructions for your teen
- Log in to your Sharp Health Plan online account.
- From the account menu (the upper right corner), select Manage access.
- Choose ➕ Invite someone.
- Enter your parent or guardian’s name and email address.
- Review the terms and conditions.
- Choose Agree to send your parent or guardian an email invitation.
How do I make changes on behalf of my child, teen or dependent?
You need access to their online account to act on their behalf. This includes:
- Changing their primary care physician
- View, print or request their member ID card
- Send messages to Customer Care
- See all their health plan information, including their coverage documents, health care spending, claims and past
payments
- Pay health plan premium bills, if applicable
- Update their contact information
- Set their communication preferences, and more
Here’s what to do if you don’t already have access to your child, teen or dependent’s account.
If your child is under age 12: You have to complete a Request
access to a child's account form first.
This allows us to verify that you are their parent or legal guardian. After you get access, you can make changes on
their behalf.
If your teen or dependent is age 12 and older: Your teen or dependent must share their online
account
with you first. Then you can make changes on their behalf.