What should I do if I did not receive my new member ID card?
If you are an existing Sharp Health Plan member, and you do not receive your new member ID card by Wednesday, February 21, please log in to Sharp Connect to request a replacement. You should continue using your current member ID card to access care and fill prescriptions until you get your new one in the mail.
If you are a new Sharp Health Plan member who registered for benefits either through Covered CA or through Sharp Health Plan directly, you must make your initial payment to Sharp Health Plan in order to be activated in our system. You will receive your new Member ID card up to 10 business days after your initial payment has been received.
What should I do if the middle initial on my member ID cards is incorrect?
If you or a family member received a member ID card with a middle initial that was incorrect, we are aware of the issue and are in the process of fixing it. In the meantime, you will still be able to access care and fill prescriptions using the new member ID card(s) that were sent to you and your family.
What should I do if the primary care physician listed on my member ID card is incorrect?
In some instances, new member ID cards did not reflect the correct primary care physician (PCP). We are aware of this issue and working to resolve it quickly. In the meantime, we want to assure you that this will not impact your ability to access care or fill prescriptions using your new ID card. You can confirm the PCP that we have listed for you in our system by logging into your Sharp Connect member portal at sharphealthplan.com/calpers/login. You will need your new member ID number (starting with the number 92) to register.
What should I do if my primary care physician isn’t listed on member ID card at all?
If you are a Sharp Rees-Stealy (SRS) member, by default the name of your primary care physician (PCP) will not display on the front of your new Member ID card, only Sharp Rees-Stealy and the phone number for your SRS location.
What should I do if my new member ID card shows the wrong effective date?
The effective date on your ID card does not affect your ability to access care or fill prescriptions. The effective date listed on the ID card is based on contract updates in the Sharp Health Plan system. If you enrolled in Sharp Health Plan before 1/1/16, your ID card will list that effective date. If you enrolled after 1/1/16, you will have a later effective date.
I received two new member ID cards, which one should I use?
If you made a benefit change, selected a new primary care physician (PCP), or changed your name in December 2017, you may receive two new member ID cards. The correct card will reflect your new member ID number (starting with the number 92) and the most recent changes that were made.
What should I do if I received some but not all of the new member ID cards for my dependents?
ID cards for families may be mailed in separate envelopes. If you don’t receive new member ID cards for all of your dependents by Wednesday, February 21, you can request replacement ID cards by logging in to Sharp Connect. In the meantime, your dependents should continue using their current member ID card when accessing care and filling prescriptions.
I received a new member ID card, but I didn't renew my benefits with Sharp Health Plan for 2018. Does that mean I'm still insured with Sharp Health Plan?
If you received a new member ID card but did not renew your benefits with Sharp Health Plan for 2018, then you were sent an ID card in error and should shred it. In some instances, ID cards were sent to the printer before we received notice that members were not renewing. We apologize for any confusion this may have caused.
What should I do if I'm not being prompted to re-register for my Sharp Connect account?
If you are accessing Sharp Connect through a bookmark you created to the portal, you will not be prompted to re-register. To re-register for the new, upgraded Sharp Connect portal, you will have to visit sharphealthplan.com/calpers/login. Please note that you may need to refresh your web browser, or clear your web cache and/or history to display the most up-to-date log-in screen.
I'm trying to view my new member ID card from within the Sharp Connect portal, but only the back of my ID card will display. What should I do?
We are aware of this issue and are working to resolve it as quickly as possible.
Why am I getting a new member ID card?
We’re excited to announce a re-design of our member ID cards that will offer higher durability, and easier access to member cost-share and contact information.
When do I need to start using my new member ID card?
When you receive your new ID card, you will need to start using it when accessing care and filling prescriptions. Remember to bring your new member ID card to doctor’s visits and to the pharmacy, and let your doctor, pharmacist and other care providers know that you have a new identification number.
What should I do with my existing member ID card?
Please continue using your current member ID Card until you receive your replacement. Then you will need to shred or destroy your old card, and start using your new one.
Will I be able to get care and fill prescriptions using my old ID card?
Using your old member ID card after January 1, 2018, could result in delays in confirming your eligibility and accessing care. To ensure the best experience, all members should begin using their new ID cards and numbers as soon as they receive them.
What will my new member ID card look like?
The front of your new card will include your name, date of birth, account information, primary care physician’s name or affiliated medical group location and certain cost share information. The back of your new card will include important contact information. To see samples of what the new ID cards look like, view or print this downloadable PDF.
Did the employer group number on my new member ID card change?
You will see a new employer group number (now called account number) on the front of your new member ID card. This new account number is used for administrative purposes only.
Will there be a change to the referral or authorization process?
There will be no change to the referral or authorization process. Your primary care physician will continue to provide the appropriate services, refer to other plan providers, or submit authorization requests for drugs or services.
Do I need to register for the Sharp Connect member portal again?
Starting January 1, 2018, existing users will have to register on the portal for a brand new experience. You can do that by visiting sharphealthplan.com/calpers/login. Please have your new member ID number available. If you’re not a current user, we encourage you to create an account. Sharp Connect is our free online member portal that connects you with important plan information 24-hours a day. It’s mobile-friendly, and allows you to view your benefits, update plan information, change your primary care physician, request a new member ID card, print a temporary card, and much more.
Do I need to register again for the Best Health portal?
You will not need to re-register for the Best Health portal. If you have not yet registered, you can visit calpers.yourbesthealth.com to activate your account at any time and be eligible for up to a $150 wellness incentive. Sharp Health Plan’s Best Health wellness program gives you access to classes taught by certified health coaches, in addition to free tools and interactive resources to help you become and stay healthy. Take your Personal Health Assessment (PHA), plan, track, and celebrate your journey towards your health goals. Learn more at calpers.sharphealthplan.com/besthealth.
Who do I contact with questions?
If you have additional questions, please call us at 1-855-995-5004 or contact Customer Care at firstname.lastname@example.org. We are available to assist you
7 a.m. – 8 p.m., seven days a week.