Feel your best, inside and out

We’re here to help you live your best life.

We believe your mental health is just as important as your physical health. That’s why we’re proud to partner with Magellan Healthcare, Inc., a trusted leader in the mental health and substance use disorder industry, to provide behavioral health benefits to our members. Magellan1 has over 50 years of experience providing innovative, high-quality, and compassionate care to people around the country. Together, we make it easy for you to access the care you need, with thousands of behavioral health providers for you to choose from. We make it convenient too with video visits and no referral needed for outpatient therapy with a provider in your network.

Sharp Health Plan behavioral health brochure cover

Tips, tools and resources to help you feel your best.

Need emergency care?

For 24/7 crisis intervention and urgent mental health support, please call Magellan at 1-844-483-9013.

If emergency medical care is needed, call 911 or go to the emergency room of the nearest hospital.

If you or someone you care about is experiencing a suicidal or mental health crisis, please call or text the Suicide and Crisis Lifeline at 988 or dial 1-800-273-TALK (8255).

Get behavioral health support in 3 steps


Find a provider

You don’t need a referral from your primary care physician to access outpatient therapy from a provider in your network. Search for an in-network behavioral health provider and filter by specialty, location and more to find the best fit for you.

  • Tip: There are many types of behavioral health care professionals who may be able to help. Speaking with your primary care physician about your concerns is also a good option.

Set up an appointment

After you choose a provider, follow their site’s instructions to schedule an appointment as a new patient.


Prepare for your first visit.

Whether your first appointment is in person or a video visit, your provider will ask you about your current health and health history before your session. It will likely be a questionnaire to help your provider get a better sense of your needs.

Once you’re set up, consider taking a self-assessment (or “screening”) for more insight into your behavioral health needs. Screenings do not provide a diagnosis and simply offer suggestions. It’s a good idea to share your screening results with your provider.

Telehealth services

Telehealth services like video visits are a convenient way for you to access care confidentially from wherever you are. These services are covered with most in-network behavioral health providers.

Manage your behavioral health benefits through the Magellan member portal

Access your behavioral health benefits on the go with Magellan’s secure member portal. Sign in or register for an account to:

  • View plan information and resources
  • Find a provider in your network
  • Get behavioral health tips and information
  • Take self-assessments
  • And more

Additional resources at your fingertips

NeuroFlow can help support and strengthen your mind-body connection. Access the secure website through the Magellan member portal or download the free mobile app for:

  • A full library of wellness content and exercises
  • Various relaxation techniques, like guided breathing and journaling
  • A tracker for your mood, sleep, stress, pain and more to monitor over time
  • Reward points that are redeemable for prizes to help you stay motivated
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What does your plan cover?

As a Sharp Health Plan Member, you’ll have access to:

  • Behavioral health care services for all ages
  • Inpatient hospital services
  • Outpatient hospital services
  • Outpatient therapy
  • Autism services
  • Video visits

You can log in to your Sharp Health Plan online account to download your member handbook and find more information about your benefits.

What you should know

  • Coverage is obtained through plan providers. Out-of-network service is not covered unless approved by Sharp Health Plan because needed services are not available in-network.
  • Behavioral health services will not be approved, denied or modified based solely on the type of admission (voluntary or involuntary) or method of transportation to a health facility.

How to spot the signs

Behavioral health problems appear in a variety of ways. For some people, you might see big changes in their behavior and mood. For others, you might not notice any difference, even though they’re struggling inside.

The It’s Up to Us® website offers information about what to look for and how to get help for yourself or those around you who may be going through a difficult time.

Have questions?

If you have any questions about your benefits or how to obtain coverage, you can call our Customer Care team at 1-844-483-9013.

Help hotlines

In addition to the resources listed above, the following hotlines are available to talk over a problem, find information, or get advice.

  • San Diego Access and Crisis Line
    TDD: 1-619-641-6992
  • National Suicide Prevention Lifeline
    988 or dial 1-800-273-8255
    TTY: Dial 711, then 1-800-273-8255
  • National Domestic Violence Hotline
    1-800-799-SAFE (7233)
    TTY: 1-800-787-3224
    Video phone: 1-855-812-1001
  • National Sexual Assault Hotline
    1-800-656-HOPE (4673)

Need community resources?

2-1-1 San Diego can help. Visit their website or call 2-1-1 to learn more.

1. In California, Magellan is doing business as Human Affairs International of California, Inc.

Sharp Direct Advantage is offered by Sharp Health Plan. Sharp Health Plan is an HMO with a Medicare contract. Enrollment with Sharp Health Plan depends on contract renewal. Read the full disclaimer.