Timely access to care

Check out the charts below to plan ahead.

Appointment wait times

Urgent appointmentsMaximum wait time after request
Primary care physician (PCP),
no prior authorization required
48 hours
prior authorization required
96 hours
Non-urgent appointmentsMaximum wait time after request
(excludes preventive care appointments)
10 business days
Non-physician behavioral health care provider,
e.g., psychologist or therapist
10 business days
(excludes routine follow-up appointments)
15 business days
Ancillary services,
e.g., x-rays, lab tests, etc. for the diagnosis/treatment of injury, illness or other health conditions
15 business days

Telephone wait times

ServiceMaximum wait time
Customer Care:
Monday to Friday, 8 am to 6 pm
10 minutes
Triage or screening services:
24 hours/day and 7 days/week
30 minutes

Exceptions to appointment wait times

Your wait time for an appointment may be extended if your health care provider has determined and noted in your record that the longer time wait will not be detrimental to your health.

Your appointments for preventive and periodic follow up care services (e.g. standing referrals to specialists for chronic conditions, periodic visits to monitor and treat pregnancy, cardiac, or mental health conditions, and laboratory and radiological monitoring for recurrence of disease) may be scheduled in advance, consistent with professionally recognized standards of practice, and exceed the listed wait times.

Interpreter services at scheduled appointments

Sharp Health Plan provides free interpreter services at scheduled appointments. For language interpreter services, please call Customer Care at 1-800-359-2002.

The hearing and speech impaired may dial 7-1-1 or use California’s Relay Service’s toll-free numbers to contact us:

Members must make requests for face-to-face interpreting services at least three (3) days prior to the appointment date. In the event that an interpreter is unavailable for face-to-face interpreting, Customer Care can arrange for telephone interpreting services.