If your appointment requires rescheduling, it shall be promptly rescheduled in a manner that is appropriate to your health care needs and continuity of care, consistent with good professional practice.
Extended wait times
Your wait time for an appointment may be extended if your health care provider has determined and noted in your record that the longer wait time will not be detrimental for your health.
Your appointments for preventive and periodic follow-up care services (e.g. standing referrals to specialists for chronic conditions, periodic visits to monitor and treat pregnancy, cardiac, or mental health conditions, and laboratory and radiological
monitoring for recurrence of disease) may be scheduled in advance, consistent with professionally recognized standards of practice.
Telephone wait times
|Service||Maximum wait time|
|Sharp Health Plan Customer Care|
(Monday to Friday, 8 am to 6 pm)
|Triage or screening services|
(24 hours/day and 7 days/week)
Your provider is required to have an answering service or a telephone answering machine during nonbusiness after-hours. These services must provide direction to you as to how to obtain urgent or emergency care and how you can contact an on-call provider
to receive urgent or emergency care as appropriate.
Interpreter services at scheduled appointments
Sharp Health Plan provides free interpreter services at scheduled appointments for members whose primary language is not English. For language interpreter services, please call Customer Care at 1-800-359-2002. The hearing
and speech impaired may dial 7-1-1 or use California’s Relay Service’s toll-free numbers to contact us:
You must make requests for face-to-face interpreting services at least five (5) business days prior to the appointment date. Coordination of interpreter services shall not impose delays on the scheduling of your appointment. In the event that an interpreter
is unavailable for face-to-face interpreting, Customer Care can arrange for telephone interpreting services.