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Manage your plan

From changing your coverage to requesting reimbursement, here’s the information you need to manage your plan with ease.

Forms

Find all the documents you need here. These commonly-requested forms are provided to assist you in managing your plan.

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Get a new member ID or temporary card

Getting a new member ID card is simple. Sign in to your SharpConnect account, request a replacement, and a new card will be mailed within a week. In the meantime, you can view and print a temporary ID card.

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Your primary care physician

Your primary care physician or PCP is your main point-of-contact for all of your healthcare needs. He or she will handle your care, coordinate any treatments, refer you to a specialist, if you need one, and more. You can contact your PCP’s office 24 hours a day. If your PCP is not available, you will receive a return call within 30 minutes. You can find your doctor listed on your member ID card or by logging in to SharpConnect.

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After-hours care

After hours, you have access to speak with specially-trained nurses via Sharp Nurse Connection®.

Call (855) 995-5004 from 5 p.m. –
8 a.m., Monday to Friday, and 24 hours on weekends.

Travel and out-of-area coverage

Medical issues can happen at any time. No matter where you are, your plan will cover urgent and ER care. But there are facts you need to know when you're seeking non-emergency care. Find out how to get care when you're outside of the Sharp Health Plan coverage area.

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Sharp Health Plan Quality Improvement Program

Sharp Health Plan’s Quality Improvement (QI) Program goals are to offer quality care and services that set community standards, fulfill members’ expectations and ensure that medical services are provided in a caring, effective, cost-efficient and accessible manner.

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Your patient rights

We take your patient rights seriously. As a member of Sharp Health Plan, you should have a solid understanding of the medical information you receive, the people who provide your care, and the services available to you. Here's some useful information you should know.

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