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Screening and triage services

Get help with assessing your health concerns and symptoms.

Call your Primary Care Physician (PCP) for all your health care needs.

PCP’s name and telephone number is shown on your Member Identification (ID) card. You will receive your ID card soon after you enroll. (For mental health services, please call Psychiatric Centers at San Diego toll-free at (877) 257-7273. No PCP referral is required.)

You can contact your PCP's office 24 hours a day for triage and screening services to assess your health concerns and symptoms. If your PCP is not available or if it is after regular office hours, a message will be taken and your call will be returned within a medically appropriate time frame. A qualified health professional trained to screen you for the purposes of determining the urgency of your need for care must return your call within 30 minutes.

If you have an Emergency Medical Condition, call “911” or go to the nearest hospital emergency room.

If you are unable to reach your PCP

If you are unable to reach your PCP, please call Customer Care. You also have access to our after-hours nurse line evenings and weekends for immediate medical advice. If you have never been seen by your PCP, you should make an appointment for an initial health assessment. If you have a more urgent medical problem, don’t wait until this appointment. Speak with your PCP or other health care professional in the office, and they will direct you appropriately. Make sure to tell your PCP about your complete health history, as well as any current treatments, medical conditions, or other doctors who are treating you.