How we'll respond
We will send you a letter to let you know that we received your grievance within five days and a decision letter within 30 days.
If your grievance involves an imminent and serious threat to your health, including, but not limited to, severe pain, potential loss of life, limb or major bodily function, or any complaint regarding the Plan’s cancellation, rescission or nonrenewal of coverage, we will provide you with a decision within 72 hours.
If you have any questions or need immediate assistance, please contact our Customer Care team at 1-858-499-8300 or toll-free at 1-800-359-2002. We are available to assist you from 8 am to 6 pm, Monday to Friday.