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Screening and triage

Steps to getting the right care.

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Call your primary care physician for all your health care needs.

Your primary care physician, or PCP’s, name and telephone number are shown on your member ID card. You receive your member ID card soon after you enroll. (For behavioral health services, visit our Behavioral Health page.)

You can contact your PCP's office 24 hours a day for triage and screening services to assess your health concerns and symptoms. If your PCP is not available or if it is after regular office hours, a message will be taken, and your call will be returned within a medically appropriate time frame. A qualified health professional trained to screen you for the purposes of determining the urgency of your need for care must return your call within thirty minutes.

Need emergency care?

For 24/7 crisis intervention and urgent mental health support, please call Magellan at 1-844-483-9013.

If emergency medical care is needed, call 911 or go to the emergency room of the nearest hospital.

If you or someone you care about is experiencing a suicidal or mental health crisis, please call or text the Suicide and Crisis Lifeline at 988 or dial 1-800-273-TALK (8255).

Unable to reach your PCP?

If you are unable to reach your PCP, please call Customer Care at 1-855-995-5004. You also have access to our After-hours Nurse Line, evenings and weekends for immediate medical advice.

If you have never been seen by your PCP, you should make an appointment for an initial health assessment. If you have a more urgent medical problem, don’t wait until this appointment. Speak with your PCP or other health care professional in the office, and they will direct you appropriately. Make sure to tell your PCP about your complete health history, as well as any current treatments, medical conditions, or other doctors who are treating you.

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